Latest News and Articles
AI Can’t Read the Room: Why Human Facilitators Are Still the Most Powerful Tool in Crisis Preparedness
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human…
Three Reasons Why Your Organization Needs a (Mini) Crisis
One of my favorite George Carlin quotes is, “I never worry that ALL hell will break loose. My concerns is that a PART of hell will break loose. It’ll be much harder to detect.” I have always loved that quote because it’s true in the lives of crisis management…
8 Rules for Conducting a Crisis Management Tabletop Exercise
A tabletop exercise can test, assess and ultimately improve your crisis plan and your crisis response team’s performance. That is, if it’s done right. To be successful and contribute to your organization’s higher state of crisis readiness, your tabletop exercise has to convincingly simulate a crisis scenario. It has…
Built It… But They Didn’t Come – Mental Health Support and Presumptions after an Active Assailant or Hostile Event
Mental Health Support and Crisis Intervention for victims, survivors and families after an active assailant or hostile event looks different than a natural disaster response, because it is different. Your company, agency, community or region is the victim of a horrific incident. Emotional trauma is high with strong and…
Slavery in the supply chain
The threat of slavery or unethical behaviour in a firm’s supply chain is not receiving the attention it should, particularly by those who work in crisis management. Firms are judged by the company they keep, and if they employ or work with partners who are guilty of such practises,…
Create Powerful Stories for Your Crisis Exercises that Engage and Instruct
Storytelling. Why It’s Become a Buzzword in Business From international companies like Nike, Microsoft and IBM, to small startups, many organizations now employ Chief Storytellers as part of senior management, a move that makes a lot of sense. The business of selling has grown more complicated and competitive requiring new…
Crisis Management Weaknesses – “An Umbrella in a Manhole”
Recently I was running a hurricane drill for a client in the Caribbean and they were inspecting their campus to see what debris needed to be removed. Each year, as part of the drill, we look for things that could ‘float or fly’ during a hurricane and make plans for…