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Taking Scenarios out of Your Business Continuity Plan? Not so Fast

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Let me begin by stating my position very clearly: I do not write scenario-based business continuity plans. I don’t think that it’s appropriate to base your continuity protocols on a series of unfortunate events so specific that your strategy is obsolete if the disaster isn’t a power outage on a…
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A Guide to Creating Successful Crisis Management Programs

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Organizations That Want to Survive Significant Operational and Reputational Damage Need to Implement a Complete Crisis Management Program   Your crisis management program creation journey starts here… We hope you’re reading this article because your organization and its leadership have signed off on the company creating a crisis management program,…
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Confined Space Protection: Safeguarding Today’s Stadiums, Venues and Arenas 2017 & Beyond

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In today’s multi-billion dollar sports and entertainment industry, the need for ongoing event staff training cannot be underscored.   The threats, challenges, and vulnerabilities continue for those entrusted with duty of care responsibilities within the vertical. Furthermore, when discussing safeguarding the confined space, i.e. stadium, venue and arenas where large…
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VW and United Airlines: Lessons for Crisis Communicators

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They’ve weathered the storms, but could their crises have been avoided altogether? What lessons can crisis communicators draw from the recent VW “dieselgate” crisis and United Airlines’ spate of public relations disasters, most notably its violent removal of a passenger from one of its planes? These are crises where company…
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