When you establish your crisis management capability, conduct crisis management exercises, or actually go through crises, what are the most common issues or gaps that are uncovered? Within this article, I define a few of the more common issues that we see when conducting simulation exercises within the corporate space as well as reviewing reports…
In this episode, we interview Dan Gortze who is security expert and keynote speaker. We discuss the following: Cyber-security challenges Cyber threat actors Insider threats and the Common cyber-security gaps base on real events The importance of incident management simulation exercises Including critical vendors in cyber-attack preparedness planning Dan Gortze on LinkedIn
Cybersecurity in general is always a hot topic in terms of Crisis Management. However, cyber bullying in the corporate space isn’t always addressed. Erik & Jonathan Bernstein of Bernstein Crisis Management wrote a great blog on the subject. In their article, “Cyberbullying – a Crisis Management Issue“, they discuss what cyber bullying looks like when a…
Communities are not just made up of homes and apartments. Many communities have businesses that provide jobs and other services to those communities. Major cities have businesses that are heavily integrated into their communities and so do some smaller cities and even towns. It’s imperative that businesses understand their communities and it is equally important…
We often get asked the same preparedness questions. These questions come from our online audiences as well as our clients during crisis simulation exercises or in everyday discussions. We decided to do this podcast based on these common questions. In this episode we discuss, risk assessments, crisis planning, different types of plans, simulation exercises and…
Being able to prepare for, manage and recover from a crisis, is becoming a necessity for every organizations. As an incident starts to unfold, crisis team members need to act quickly to ensure they are in a position to manage the event in a cohesive manner. The pace and intensity of a crisis can be…
VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price freefall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt sales and negatively impacted the…
Being able to communicate during a crisis is essential for any organization. Understanding what to say and how to say it should be part of the crisis preparedness planning process. All stakeholders need to be addressed and your spokespersons should know what to say when the media request an interview. Have you ever considered being…
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking through your restaurant’s clam chowder…
In episode 13 of the PreparedEx podcast, we discuss exercise criteria and provide some examples of exercise criteria and how PreparedEx evaluate using a tool known as Fulcrum. Benchmarking one facility or one area of the business against others essential provides better data and overall understand of where the organization is with respect to readiness….