Setting the Operational Rhythm
In this fourth installment of the Whiteboard Wednesday video series, Rob discusses setting the operational rhythm of your briefing cycle and how to maintain the discipline.
Guest author: Ayme Zemke, 2020 has delivered a health crisis, an economic crisis and a social justice crisis. This unprecedented combination of crises and the widespread severity is something even the most senior crisis management professionals have never encountered in their careers. And something even the best crisis management preparedness plans could not have…
One of the most important, if not the most important step, in the design and preparation of an exercise is to determine the exercise objective(s). It is not unusual for individuals planning an exercise to want to begin by focusing on a specific scenario. While the particular scenario they want to use may work, we…
At the end of your exercise, it is the time to gather information to be included in the After Action Report (AAR). To prepare the AAR, exercise evaluators analyze data collected from the hot wash, debrief, Participant Feedback Forms, and other sources (e.g., plans, policies, procedures, criteria developed for the exercise, standards within the industry,…
When a crisis of any kind hits, the goal has always been the same: put it into the past as quickly as possible. You establish your organization as the most authoritative source of credible information about the crisis and you own its narrative by living the mantra “tell it first, fast and honestly.” But COVID-19…
Having perspective is always a good thing. In this interview, Joe McEnness, Executive Director – Office of Risk Management of the Catholic Church in Boston, discusses crisis preparedness. Having a plan is one thing, knowing how to implement that plan during a crisis is a totally different matter. Practicing the plan and ensuring your team…
Guest contributor: Jo Detavernier, SCMP, APR – VP and Partner with Swyft. When a crisis hits, the spokesperson or (in a larger organization), the Crisis Communications Team, sees itself under immense pressure to respond quickly to demands for information from media. The first hour of a crisis is often called the Golden Hour because you…
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