Setting the Operational Rhythm
In this fourth installment of the Whiteboard Wednesday video series, Rob discusses setting the operational rhythm of your briefing cycle and how to maintain the discipline.
Every organization needs a crisis communications plan, that’s the opinion of David Kalson, Crisis Communication Associate of PreparedEx and Principal of Kalson Communications. When an organization is faced with a simmering issue, or an immediate crisis, it often finds response and management of the situation difficult. This is often due to poor planning. In this…
Article written by Dani Andrews Leading an organization or a group of people requires both mental and emotional competence. When faced with difficult situations, one of the things excellent leaders should do is acknowledge the problem and inform their members. This is exhibited by top political and industry leaders in US history. For instance, the inaugural address…
Being able to communicate during a crisis is essential for any organization. Understanding what to say and how to say it should be part of the crisis preparedness planning process. All stakeholders need to be addressed and your spokespersons should know what to say when the media request an interview. Have you ever considered being…
It’s Monday morning. The crisis team has just wrapped up a grueling 3-hour cyber incident tabletop exercise. Coffee cups are empty, whiteboards filled with findings line the room, and you can almost feel the collective relief in the air. The “crisis” is over—at least the simulated one. Everyone nods, agrees it was “useful,” and then…
Being able to prepare for, manage and recover from a crisis, is becoming a necessity for every organizations. As an incident starts to unfold, crisis team members need to act quickly to ensure they are in a position to manage the event in a cohesive manner. The pace and intensity of a crisis can be…
Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a crucial opportunity to deliver the messages that…
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