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A Guide to Creating Successful Crisis Management Programs
Organizations That Want to Survive Significant Operational and Reputational Damage Need to Implement a Complete Crisis Management Program Your crisis management program creation journey starts here… We hope you’re reading this article because your organization and its leadership have signed off on the company creating a crisis management program, or there was some other…
Is Your Crisis Team Now in “Familiarity Breeds Complacency” Mode?
The COVID-19 pandemic has required organizations to form new routines. Many crisis management team members are working remotely and have now become used to the comfort of their home office, the convenience of Zoom meetings and all sorts of other new procedures driven by defensive measures taken against the pandemic. Our new routines certainly…
Crisis Communicators Face a Dilemma in Sexual Harassment Cases
Cautionary Tales from Morgan Stanley and the U.S. Olympic Committee From big corporations to non-profits, from government entities like the U.S. Congress to schools and universities, all types of organizations are firing high-profile men for sexual misconduct. Whether the firings are justified or not is a big question, but either way, one of two crises…
CC Series Short: Exercise Delivery – Opening Statement and The Issues Board
During the course of the exercise, there will be times when an issue surfaces that cannot be resolved because of exercise time constraints. We define an “issue” as something whose resolution is important to the organization’s crisis or business continuity plan, but that cannot be resolved during the time available for the exercise. These issues…
The Top Five Benefits of Conducting Crisis Management Tabletop Exercises
Crisis management is an essential aspect of running a successful organization. The ability to effectively respond to unexpected situations can determine the survival and continuity of any business. One of the most valuable tools in the crisis management arsenal is the tabletop exercise. These simulated scenarios help organizations prepare for potential crises by testing their…
Surprise! – Its Hurricane Season
“With every mistake, we must surely be learning.” ~ George Harrison (While My Guitar Gently Weeps) The 2017 Atlantic hurricane season is becoming one of the most active seasons on record, thanks to a stretch of long-lived, destructive hurricanes over the past five weeks. It was the first time in history that we had two…
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