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CC Series Short: The Tabletop Exercise
The Tabletop Exercise is a facilitated, group analysis of an emergency situation in an informal, stress-free environment. The Tabletop Exercise is designed for examination of operational plans, problem identification, and in-depth problem solving. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton describes the most common and widely used exercise type,…
3 Crisis Scenarios to Consider
Throughout 2016, we have created and delivered multiple crisis simulation exercises. Each scenario was custom created to each organization based on their exercise objectives. Scenarios must be customized to ensure the team being tested is engaged. Without engagement, the exercise will not be as successful as it could be. Scenarios should also include each exercise…
Carnival’s Bumpy Navigation
Carnival Cruise Line faced a serious threat to its people, passengers, and public image when a ship lost power due to an engine room fire in the Gulf of Mexico. Within a few hours, some of the ship’s 4,000 passengers began sharing stories through social media and cell phones. Friends and family of the…
The Power of a Phone Call During a Crisis
Article written by Dani Andrews Why Voice Conversations Still Matter in High-Stakes Situations In today’s fast-paced, hyper-connected world, businesses have little room for delay when a crisis strikes. As Rob Burton wrote in our post on the Crucial Role of Crisis Communications During Incidents and Crises, crisis communication teams serve as the organization’s frontline, tasked…
Why Crisis Communicators Should Consider Pre-mortems
Guest contributor: Jo Detavernier, SCMP, APR – Principal with Detavernier Strategic Communication Post-mortems are very popular management tools among communicators, including crisis communications professionals, and for good reason: They are crucial to the continuing improvement of processes and tools, as we explained in this article. Many crisis communications manuals will actually contain a template for…
7 Pieces of Crisis Simulation Exercise Advice
1. Anticipate What Could Go Wrong During the Simulation Exercise During the exercise, it is important to anticipate what could go wrong in order to challenge participants and create a realistic problem-solving experience. As issues arise, think through how they can be addressed in the context of the simulation. 2. Acknowledge Emotions & Stress Levels …
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