Crisis Management Policy
Welcome to week 7 of the Whiteboard Wednesday video series. In this video, Rob breaks down Crisis Management Policy.
Enhancing an organization’s effectiveness to respond through the use of monitoring and a corrective action process – by troubleshooting operations. By assessing the level of functioning, and using corrective actions during the response effort, an organization can improve outcomes and increase the level of nimbleness within the team structure – adapting based on what is…
In those first few moments of a fast-paced incident, it is essential that the Crisis Management Team (CMT) comes together quickly in an organized and disciplined manner. It is in these early stages of the incident when discipline is incredibly important. If discipline is lacking in the early stages of an incident, the management of…
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking through your restaurant’s clam chowder…
For crisis management documentation, should the Master Event Log (MEL) be separate from the Incident Action Plan (IAP), and why? Maintaining clear, organized documentation in crisis management is crucial for effective response and recovery. The Master Event Log and the Incident Action Plan serve distinct, albeit complementary, roles in crisis management. It is often recommended…
The exercise facilitator and control team will control the exercise through the Master Scenario Events List (MSEL). The MSEL is the primary document used to conduct the exercise, providing the framework for monitoring and managing the flow of exercise activities. It shows when events are expected to occur and when to insert event-implementer messages into…
Every company should plan for crises, and it’s never too early to start. Planning ahead is the best way to reduce financial and reputational impacts of a crisis on your organization. Here are three advantages of planning for crises: 1) better understanding what resources are needed to weather the storm; 2) look for new opportunities…