Is it an Issue or a Crisis?
In this first episode of the Whiteboard Wednesday video series, Rob Burton discusses the characteristics of an issue vs. a crisis.
The COVID-19 pandemic has required organizations to form new routines. Many crisis management team members are working remotely and have now become used to the comfort of their home office, the convenience of Zoom meetings and all sorts of other new procedures driven by defensive measures taken against the pandemic. Our new routines certainly have…
“With every mistake, we must surely be learning.” ~ George Harrison (While My Guitar Gently Weeps) The 2017 Atlantic hurricane season is becoming one of the most active seasons on record, thanks to a stretch of long-lived, destructive hurricanes over the past five weeks. It was the first time in history that we had two…
Series authors: Mark Hoffman and Milena Maneva “Does anybody know what DAY it is?” is becoming a common question, with everyday looking and feeling the same. Back in the 1970s, the band Chicago had a hit song called “Does Anybody Know What Time It Is?” – similar questions are being asked everyday as…
In those first few moments of a fast-paced incident, it is essential that the Crisis Management Team (CMT) comes together quickly in an organized and disciplined manner. It is in these early stages of the incident when discipline is incredibly important. If discipline is lacking in the early stages of an incident, the management of…
This five-step process for decision making helps crisis teams with their own decision-making process. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton walks through these five steps. Do you have questions regarding Decision Making? Contact us today!
Organizations That Want to Survive Significant Operational and Reputational Damage Need to Implement a Complete Crisis Management Program Your crisis management program creation journey starts here… We hope you’re reading this article because your organization and its leadership have signed off on the company creating a crisis management program, or there was some other…
Interesting. Loss of electricity for 16 hours and a broken water main involving over 500 residential homes can become a crisis easily. We had increased crime and many of us had to arm ourselves to fend off would-be petty thieves because there were hardly any police squad cars in the area the entire time. There was no way to contact fire department. Apparently cellular phones were inoperative at the time. Amateur radio was useless in this area as well. I could go on and on. Fortunately, no conflagrations occurred and I do not know why not but I am glad for it. A little help with a police or fire vehicle using driving down the main cross street could have told us something that was going on. An extra addition to a patrol route would also have been nice. But no. No one really cares. So, if you have no electricity, our local history says you are on your own and good luck.