Jul 28, 2015 | Crisis Management, Preparedness
It’s not news: media headlines tell shocking stories of organizational crises every. single. day. Moreover, while some crises happen suddenly, they are much more likely to smolder, perhaps for years before they erupt. A crisis may not be shock and awe, but can still...
Jun 22, 2015 | Crisis Communications, Crisis Management
The problem facing South Korean Health Minister Moon Hyung-pyo was painfully obvious and played out during his May 31 press conference in Seoul regarding MERS CoV. As MERS CoV cases continued to climb and fear of the disease threatened to envelop the nation, the...
Jun 9, 2015 | Crisis Communications, Crisis Management, Preparedness
In the May 4th New Yorker, Malcolm Gladwell wrote an article called, “The Engineer’s Lament: Two ways of thinking about automotive safety.” To the engineer, Gladwell writes, a car’s safety lies on a continuum of extremes ranging from totally unsafe to completely safe....
Apr 22, 2014 | Crisis Management
When your organization encounters a crisis, say a fire, you’ll of course take immediate steps to put it out. But depending on how big the fire is, it could mean a prolonged crisis, and you’ll want to have some way of measuring its seriousness so you can act...
Feb 10, 2014 | Crisis Communications, Crisis Management, Emergency Management, Exercises, Preparedness, Uncategorized
Can a crisis plan that’s regularly tested through crisis simulation exercises help to prevent disasters such as the cataclysmic train derailment that occurred in the Quebec town of Lac-Mégantic last July? The answer is — yes and no. Yes, if...
Jan 13, 2014 | Crisis Communications, Crisis Management, Uncategorized
Carnival Cruise Line faced a serious threat to its people, passengers, and public image when a ship lost power due to an engine room fire in the Gulf of Mexico. Within a few hours, some of the ship’s 4,000 passengers began sharing stories through social...
