Sep 11, 2014 | Crisis Communications
Acting and communicating ethically should be a daily priority for any organization. However, during a crisis, the stakes grow higher, and the ethical challenges of communicating both accurately and strategically can be very complicated. For example: How should...
Sep 5, 2014 | Crisis Communications
Emory University Hospital had a tough crowd to deal with when they announced that they’d be receiving and caring for two American missionary doctors who had contracted the Ebola virus in West Africa. However, the way they chose to handle the issue and...
Mar 25, 2014 | Crisis Communications
I’m often asked which times are better to tweet and communicate with one’s audience on social media, in a crisis. With tons of studies out there revealing the “best days and times” to tweet and share online, I can see how people get confused and wonder such...
Feb 10, 2014 | Crisis Communications, Crisis Management, Emergency Management, Exercises, Preparedness, Uncategorized
Can a crisis plan that’s regularly tested through crisis simulation exercises help to prevent disasters such as the cataclysmic train derailment that occurred in the Quebec town of Lac-Mégantic last July? The answer is — yes and no. Yes, if...
Jan 13, 2014 | Crisis Communications, Crisis Management, Uncategorized
Carnival Cruise Line faced a serious threat to its people, passengers, and public image when a ship lost power due to an engine room fire in the Gulf of Mexico. Within a few hours, some of the ship’s 4,000 passengers began sharing stories through social...
