Building and Maintaining Crisis Management Skills
In episode 20 of our Whiteboard Wednesday video series, Rob chats again from home about the importance of building and maintaining your crisis management skills in between exercises.
Every business faces some type of crisis at one point or another. It could be a natural disaster, a data breach, an accident with injuries – these are all examples of events that can cause significant damage to your company’s reputation and bottom line. When these incidents happen, you need to have a plan in…
The Crisis Communications Plan as an essential component of the overall Crisis Plan. Many times during crises, employees are the most neglected stakeholder group. Having a comprehensive stakeholder list is important during an incident and crisis. Create yours today and validate it during simulation exercises. In this short video clip from the Crisis Coordinator Webinar…
“Effective leadership is putting first things first. Effective management is discipline, carrying it out.” ~ Stephen Covey After leaving the military in 2001, it took me several years to adapt to the corporate world. The changes varied from the difference in discipline to the style of leadership. I joined the British Army as a…
One of the most important, if not the most important step, in the design and preparation of an exercise is to determine the exercise objective(s). It is not unusual for individuals planning an exercise to want to begin by focusing on a specific scenario. While the particular scenario they want to use may work, we…
Some major corporations have formal crisis management teams with very experienced employees that have been exposed to various corporate crises throughout their careers. However, a significant number of organizations don’t have any crisis management capability at all. Or, if they have a capability in place, they have a less-than-effective program because of poor planning, ineffective…
A tabletop exercise can test, assess and ultimately improve your crisis plan and your crisis response team’s performance. That is, if it’s done right. To be successful and contribute to your organization’s higher state of crisis readiness, your tabletop exercise has to convincingly simulate a crisis scenario. It has to give participants a taste…
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