The Importance of Documenting Training and Exercises
In this 19th episode of our Whiteboard Wednesday video series, Rob has a chat from home about the importance of documenting your training and exercises.
During the course of the exercise, there will be times when an issue surfaces that cannot be resolved because of exercise time constraints. We define an “issue” as something whose resolution is important to the organization’s crisis or business continuity plan, but that cannot be resolved during the time available for the exercise. These issues…
The Rising Threat of Deepfake Attacks In 2024, Arup, a global engineering consulting firm, fell victim to an elaborate deepfake scam. A finance employee participated in what appeared to be a legitimate video conference with the company’s CFO and other senior leaders. Unbeknownst to them, every participant—except the employee—was a deepfake, generated by cybercriminals using…
When your company is faced with a crisis, you need to have a plan of action. This includes knowing how you’re going to communicate what has happened and who will be in charge of handling it. The more prepared your team members are for this eventuality, the better they will be at keeping the situation…
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking through your restaurant’s clam chowder…
In the ever-evolving landscape of cybersecurity, incidents and disruptions are inevitable. Whether it’s a full-scale cyber attack or a simulated breach during a tabletop exercise, the critical response phase doesn’t end when the immediate threat is mitigated. What follows is just as crucial: the after-action reporting and remediation planning process. This phase involves a thorough…
Personal resilience is essentially our ability to overcome the challenges that life throws at us, to bounce back and critically, to maintain a positive outlook in the face of adversity. We all have some innate resilience but this can be developed; we can train ourselves to deal with unexpected disappointments or even really serious…
Thank you for your comment, Allan. We often call those lessons “lessons-to-be-learned”
We have recognised this challenge by Site Leaders
Review of the training conducted, the lessons learned and the actions to improve with an action closure plan and persons assigned to close out actions