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AI Can’t Read the Room: Why Human Facilitators Are Still the Most Powerful Tool in Crisis Preparedness
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human…
Crisis Management Tabletop Exercises – A Guide to Success
A crisis management team can only truly be ready for a crisis when it has evaluated its preparedness through crisis simulation tabletop exercises. The Tabletop Exercise Tabletop Exercises bring together heads of lines of business and leaders of business processes to evaluate their state of readiness for crisis management, disaster…
3 Useful Resources for the Crisis Briefing Cycle
Photo Credit – Sebastien Wiertz via Flickr Rob Burton recently wrote and article titled “3 Steps to an Effective Crisis Management Briefing Cycle“, where he discusses his 3 step approach that will help you achieve a comprehensive briefing cycle process. His three steps are: Planning and Documenting Disciplined Discussion Actions Rob was…
Six Truths of Every Crisis
At some point, nearly every organization will experience a crisis. For many, unfortunately, their crisis planning strategy is denial: “that will never happen to our company.” Except that it probably will. Sooner than you think. When all hell breaks loose, consider these “truths” of a crisis as you wade in…
Crisis Preparedness: Lessons from a Kidnapping
On October 25, 2011, a young American humanitarian aid worker, Jessica Buchanan, was in Somalia teaching children how to avoid landmines when she and her colleague were kidnapped for ransom by Somali bandits. They were held in the desert at gunpoint for 93 days before they were rescued by Seal…
3 Crucial Crisis Management Leadership Traits
There are many skills and personal traits that leaders should have in everyday business. During a crisis, a leader needs to have a range of specific traits that are crucial to the management of the incident. Here are three of those traits based on my personal experience from both the…
Why Disciplined Crisis Management Briefing Cycles are Essential
In those first few moments of a fast-paced incident, it is essential that the Crisis Management Team (CMT) comes together quickly in an organized and disciplined manner. It is in these early stages of the incident when discipline is incredibly important. If discipline is lacking in the early stages of…