Latest News and Articles
Navigating Turbulent Waters: Crisis Management & Business Continuity After a Major Flood
When floodwaters rise, so do the stakes for businesses. For corporate crisis managers, a major flood is more than a natural disaster—it’s a real-time stress test of operational resilience and…
VW and United Airlines: Lessons for Crisis Communicators
They’ve weathered the storms, but could their crises have been avoided altogether? What lessons can crisis communicators draw from the recent VW “dieselgate” crisis and United Airlines’ spate of public relations disasters, most notably its violent removal of a passenger from one of its planes? These are crises where company…
What should media engagement look like in the first 60 minutes of a crisis?
Guest contributor: Jo Detavernier, SCMP, APR – VP and Partner with Swyft. When a crisis hits, the spokesperson or (in a larger organization), the Crisis Communications Team, sees itself under immense pressure to respond quickly to demands for information from media. The first hour of a crisis is often called…
Social Media – A Double-Edged Sword
How will your organization handle social media during a crisis? David Kalson of PreparedEx recently presented, “The Internet, Social Media, and Crisis Communications”, at the International Crisis Management Conference in Boston this past April. During his presentation, he discussed the pros and cons of social media during a crisis. Negatives:…
The 3 Year Crisis Management Exercise Program
A Three-Year Crisis Simulation Exercise Program That Validates Preparedness is an Approach Every Organization Should Take Does your organization just “check the box” when it comes to conducting crisis simulation exercises? Do you really understand the true value of conducting effective simulation exercises? Do you take the annual “one…
Effective Enterprise Risk Management Includes Crisis Preparedness
The media continue to be filled with stories about companies that fail to manage crisis situations, costing them millions in damage, fines and reparations, lost revenue and lost jobs. Many of those failures can be tracked to a few common causes: 1) lack of attention to the identification and assessment…
Crisis Management Planning for the Traveling Employee
Traveling in this dynamic and unpredictable world can present many challenges. Some destinations can present more challenges than others. That’s why preparedness is key. Organizations have a duty of care to ensure traveling employees are provided with the right training and information. Here are few scenarios that could slow down,…