Latest News and Articles
AI Can’t Read the Room: Why Human Facilitators Are Still the Most Powerful Tool in Crisis Preparedness
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human…
Every Crisis Team Should Have These Six Tools
Crisis Management Teams Should Always Have a Toolkit That Supports Them During the Crisis. One of the questions that I get asked most often is “what are some of the most common mistakes you see as you visit various clients?” Other than companies not being committed to exercising (another article,…
VW’s Dieselgate Crisis Continues — Nine Lessons for Crisis Response Teams
VW’s now infamous dieselgate crisis is far from over, and additional punishments and damages still await in the wings. But after months of PR efforts to regain the trust of customers, regulators and governments, more bad news for the company was revealed in late January. VW had also been sponsoring…
Tabletop Exercises, You’ve Got One Shot, Make it Count.
A Crisis Simulation exercise is a great opportunity for a team of professionals to come together and address gaps and issues they may have when it comes to an event. It is a controlled environment for you to understand individual skillsets during a crisis and how the organization can communicate…
Crisis Communicators Face a Dilemma in Sexual Harassment Cases
Cautionary Tales from Morgan Stanley and the U.S. Olympic Committee From big corporations to non-profits, from government entities like the U.S. Congress to schools and universities, all types of organizations are firing high-profile men for sexual misconduct. Whether the firings are justified or not is a big question, but either…
How to Build a Strong Crisis Management Foundation
If it is your responsibility to control, facilitate or join a team of Crisis Management professionals, you are likely to hit some sizable hurdles should this team not have a strong foundation already in place. When dealing with a large organization with employees from all backgrounds, you will quickly understand,…
The Year in Crisis: Headlines, Horrors and Lessons for Leaders
It’s been a busy year for crises for people and companies alike. Some of the largest, best-known brands found themselves under fire for months, many with a series of scandals that just kept coming. Some of these crises were caused directly by the caught-on-video bad behavior of key executives, such…