The Crisis Management Plan
In this 9th episode of the Whiteboard Wednesday video series, Rob discusses the Crisis Management Plan and what should be included in it.
Imagine This You’re sitting in a downtown office, at mid-afternoon. A client calls with panicked urgency: two of your organization’s branch offices are in neighborhoods where massive protests just escalated into violence. Overnight, roads are blocked, employees can’t commute, supply deliveries are delayed, local authorities request evacuation. You have no clear playbook—so decisions are made…
“Effective leadership is putting first things first. Effective management is discipline, carrying it out.” ~ Stephen Covey After leaving the military in 2001, it took me several years to adapt to the corporate world. The changes varied from the difference in discipline to the style of leadership. I joined the British Army as a…
It’s Monday morning. The crisis team has just wrapped up a grueling 3-hour cyber incident tabletop exercise. Coffee cups are empty, whiteboards filled with findings line the room, and you can almost feel the collective relief in the air. The “crisis” is over—at least the simulated one. Everyone nods, agrees it was “useful,” and then…
The tabletop exercise is the most common kind of training exercise conducted by corporations and governments. It is a very useful training tool that has both advantages and disadvantages. In the previous CC Series Short, Rob discussed some of the advantages. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton discusses…
Personal resilience is essentially our ability to overcome the challenges that life throws at us, to bounce back and critically, to maintain a positive outlook in the face of adversity. We all have some innate resilience but this can be developed; we can train ourselves to deal with unexpected disappointments or even really serious…
In the May 4th New Yorker, Malcolm Gladwell wrote an article called, “The Engineer’s Lament: Two ways of thinking about automotive safety.” To the engineer, Gladwell writes, a car’s safety lies on a continuum of extremes ranging from totally unsafe to completely safe. In contrast, the public’s view, and, usually, the view of non-technically trained public…
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