The Crisis Management Plan
In this 9th episode of the Whiteboard Wednesday video series, Rob discusses the Crisis Management Plan and what should be included in it.
Mark Hoffman, who we interviewed this past summer for the PreparedEx Podcast, wrote a great article for the International Crisis Management Conference (ICMC), “Ransomware as a Crisis“. In his article, Mark discusses the importance of cyber security in your crisis management program as well as the tool he developed, the Cyber Security Playbook, which walks the Crisis…
Guest contributor: Jo Detavernier, SCMP, APR – Principal with Detavernier Strategic Communication Post-mortems are very popular management tools among communicators, including crisis communications professionals, and for good reason: They are crucial to the continuing improvement of processes and tools, as we explained in this article. Many crisis communications manuals will actually contain a template for…
This five-step process for decision making helps crisis teams with their own decision-making process. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton walks through these five steps. Do you have questions regarding Decision Making? Contact us today!
As a tool, tabletop exercises, when run effectively and correctly, can be extremely impactful not just to the team, but for the organization. However, as a facilitator of these events, you only have one short window to attain interest and commitment for future sessions. This is a vital step in your journey to building a…
Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a crucial opportunity to deliver the messages that…
The goal of the tabletop exercise is to improve both your crisis plan and the functioning of your response team thereby strengthening your organization’s immunity to crisis. When a crisis strikes, and it most assuredly will at some point, your crisis plan and crisis response team will be as prepared as they possibly can be…
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