So, what is situational awareness? There are many definitions all of which explain what situational awareness is in a similar way. The term we use is as follows: Situational Awareness is “closely monitoring what is going on around you in a complex and dynamic environment”. Closely monitoring what’s going on around you will help you…
Ensuring the simulation exercise is a success requires detailed planning. The Exercise Coordinator has a number of responsibilities that are described in this short video. The exercise team has a number of specific responsibilities when preparing, delivering and evaluating the exercise. This short video describes those responsibilities. Related: eLearning – Introduction to Crisis…
Communicating during crises is important, especially in today’s world of fast-paced social media and mobile communications. Knowing what to say, and how to say it, is probably something that many organizations don’t practice enough. In this episode, we interview Erik Bernstein of Bernstein Crisis Management. During the podcast, we discuss several areas of corporate crisis…
Throughout 2016, we have created and delivered multiple crisis simulation exercises. Each scenario was custom created to each organization based on their exercise objectives. Scenarios must be customized to ensure the team being tested is engaged. Without engagement, the exercise will not be as successful as it could be. Scenarios should also include each exercise…
Leaders need to understand the importance of creating a culture that is cyber-security aware. Corporations need to address their current cyber-defense technology deficiencies to ensure they remain one step ahead of the aggressors. Incident response teams and communications personnel need to work together to ensure they are prepared for their moment in the “data breach”…
What is this thing we call resilience? There are various definitions dependent upon the context in question. We tend to talk about ‘organisational resilience’ or ‘personal resilience’ without necessarily understanding the relationship between the two. In the personal context, resilience is generally understood to be how we react to challenging life circumstances, how we recover,…
When you establish your crisis management capability, conduct crisis management exercises, or actually go through crises, what are the most common issues or gaps that are uncovered? Within this article, I define a few of the more common issues that we see when conducting simulation exercises within the corporate space as well as reviewing reports…
Cybersecurity in general is always a hot topic in terms of Crisis Management. However, cyber bullying in the corporate space isn’t always addressed. Erik & Jonathan Bernstein of Bernstein Crisis Management wrote a great blog on the subject. In their article, “Cyberbullying – a Crisis Management Issue“, they discuss what cyber bullying looks like when a…
Communities are not just made up of homes and apartments. Many communities have businesses that provide jobs and other services to those communities. Major cities have businesses that are heavily integrated into their communities and so do some smaller cities and even towns. It’s imperative that businesses understand their communities and it is equally important…
As the fall out is being assessed from this year’s major wildland fires on the U.S. west coast and in the Canadian context, the most costly disaster in Canadian history “the Fort McMurray Fire” risk assessors and public policy analysts are re-considering our planning and preparedness models. Wildfire incidents in North America are increasing in…