The Role of the Crisis Leader Versus the Crisis Communicator

The Role of the Crisis Leader Versus the Crisis Communicator

A Crisis Leader Needs to Think Strategically and Make Key Decisions for the Overall Management and Response Being able to coordinate multiple functional areas of an organization during a crisis requires detailed preparation. The CMT (Crisis Management Team) should...
Six Truths of Every Crisis

Six Truths of Every Crisis

At some point, nearly every organization will experience a crisis. For many, unfortunately, their crisis planning strategy is denial: “that will never happen to our company.” Except that it probably will. Sooner than you think. When all hell breaks loose, consider...
Crisis Preparedness: Lessons from a Kidnapping

Crisis Preparedness: Lessons from a Kidnapping

On October 25, 2011, a young American humanitarian aid worker, Jessica Buchanan, was in Somalia teaching children how to avoid landmines when she and her colleague were kidnapped for ransom by Somali bandits. They were held in the desert at gunpoint for 93 days before...