by PreparedEx | Aug 9, 2016
Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Google Podcasts | Amazon Music | RSSBeing able to communicate during a crisis is essential for any organization. Understanding what to say and how to say it should be part of the crisis preparedness...
by David Kalson | Aug 1, 2016
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a...
by John Rainford | Oct 13, 2015
Check out this great article from John Rainford, the Director of The Warning Project. The Warning Project is launching a new series of articles aiming to try and capture, analyze and debate the best the evolving field of emergency risk communication has to offer....
by David Kalson | Sep 1, 2015
When a crisis, such as a natural disaster, affects the public, social media will always come into play. While social media is an increasingly vital aspect of crisis communications, it usually does not exist on its own. Social media supplements and enhances...
by Melissa Agnes | Sep 5, 2014
Emory University Hospital had a tough crowd to deal with when they announced that they’d be receiving and caring for two American missionary doctors who had contracted the Ebola virus in West Africa. However, the way they chose to handle the issue and...
