Organizations That Want to Survive Significant Operational and Reputational Damage Need to Implement a Complete Crisis Management Program Your crisis management program creation journey starts here… We hope you’re reading this article because your organization and its leadership have signed off on the company creating a crisis management program, or there was some other…
Being able to create calm during a major emergency is not easy, Michael Brown will attest to that. It’s what you do to ensure you learn those lessons and there are always lessons-to-be-learned from major crises. Recent hurricanes, cyber-attacks, wildfires, and the mass shooting in Las Vegas are challenging situations that needed to be managed….
In today’s multi-billion dollar sports and entertainment industry, the need for ongoing event staff training cannot be underscored. The threats, challenges, and vulnerabilities continue for those entrusted with duty of care responsibilities within the vertical. Furthermore, when discussing safeguarding the confined space, i.e. stadium, venue and arenas where large crowds are gathered in densely…
Recent Category 5 hurricanes and major earthquakes have again put the spotlight on the world of preparedness. When a community is impacted by a major event, almost everyone is impacted. It is imperative that we keep our businesses operational in order to support the community. Some organizations have business continuity plans, many don’t. According to…
“With every mistake, we must surely be learning.” ~ George Harrison (While My Guitar Gently Weeps) The 2017 Atlantic hurricane season is becoming one of the most active seasons on record, thanks to a stretch of long-lived, destructive hurricanes over the past five weeks. It was the first time in history that we had two…
Crises can strike without warning. Some incidents are slower and we can often start our response early. No matter what the situation is, we need to do more to prepare our businesses, communities, and families to survive and thrive after a crisis has passed. In this excellent episode, Mark Hoffman discusses how organizations can better…
They’ve weathered the storms, but could their crises have been avoided altogether? What lessons can crisis communicators draw from the recent VW “dieselgate” crisis and United Airlines’ spate of public relations disasters, most notably its violent removal of a passenger from one of its planes? These are crises where company wrong-doing was evident, yet any…
Forty percent of businesses do not reopen after a disaster and another 25 percent fail within one year according to the Federal Emergency Management Agency (FEMA). Having a more resilient community requires preparedness and that means work! In this interview with Michael Morlan of Two Rivers Emergency Management, we discussed some of the major concerns…
Guest contributor: Jo Detavernier, SCMP, APR – VP and Partner with Swyft. When a crisis hits, the spokesperson or (in a larger organization), the Crisis Communications Team, sees itself under immense pressure to respond quickly to demands for information from media. The first hour of a crisis is often called the Golden Hour because you…
Having perspective is always a good thing. In this interview, Joe McEnness, Executive Director – Office of Risk Management of the Catholic Church in Boston, discusses crisis preparedness. Having a plan is one thing, knowing how to implement that plan during a crisis is a totally different matter. Practicing the plan and ensuring your team…