Why Crisis Communicators Should Consider Pre-mortems

Why Crisis Communicators Should Consider Pre-mortems

Guest contributor: Jo Detavernier, SCMP, APR – Principal with Detavernier Strategic Communication Post-mortems are very popular management tools among communicators, including crisis communications professionals, and for good reason: They are crucial to the continuing...
Do You Have These Three Crisis Leadership Traits?

Do You Have These Three Crisis Leadership Traits?

After a crisis and our management of it has run its course, it pays to review all the details of what occurred and evaluate how we responded.   We need to determine what could have been done to help us prevent such a crisis from happening in the first place, and...
5 Questions to Help Create Situational Awareness

5 Questions to Help Create Situational Awareness

During an incident it is imperative that the CMT (Crisis Management Team) has good overall Situational Awareness throughout the whole event.   This will allow leaders to better understand the situation enabling them to make well informed and accurate decisions....

Three Reasons Why Your Organization Needs a (Mini) Crisis

One of my favorite George Carlin quotes is, “I never worry that ALL hell will break loose. My concerns is that a PART of hell will break loose. It’ll be much harder to detect.”   I have always loved that quote because it’s true in the lives of crisis management...