6 Steps to Developing a Powerful Issue Management Program

6 Steps to Developing a Powerful Issue Management Program

Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication Issue management has always been a neglected management discipline and companies have often paid dearly for neglecting to look after their reputational issues. While issues...
10.5 Reasons Organizations Fail at Crisis Management

10.5 Reasons Organizations Fail at Crisis Management

A crisis can happen to any organization, no matter how big or small. When a crisis does occur, it is important that the leadership team is prepared to handle it effectively. Unfortunately, many organizations fail in crisis management due to a number of reasons. In...
CC Series Short: The Crisis Communications Plan – Part 3

CC Series Short: The Crisis Communications Plan – Part 3

Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a...