10.5 Reasons Organizations Fail at Crisis Management

10.5 Reasons Organizations Fail at Crisis Management

A crisis can happen to any organization, no matter how big or small. When a crisis does occur, it is important that the leadership team is prepared to handle it effectively. Unfortunately, many organizations fail in crisis management due to a number of reasons. In...
CC Series Short: The Crisis Communications Plan – Part 3

CC Series Short: The Crisis Communications Plan – Part 3

Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a...
CC Series Short: The Crisis Communications Plan – Part 3

CC Series Short: The Crisis Communications Plan – Part 2

The communications professional should establish the organization as the most authoritative source of news about the crisis so the organization’s messages are more likely to be included in the coverage. Hiding from the media will always make matters worse. Engaging...
CC Series Short: The Crisis Communications Plan – Part 3

CC Series Short: The Crisis Communications Plan – Part 1

The Crisis Communications Plan as an essential component of the overall Crisis Plan. Many times during crises, employees are the most neglected stakeholder group. Having a comprehensive stakeholder list is important during an incident and crisis. Create yours today...
Why Organizations Fail During Cyber-Attacks

Why Organizations Fail During Cyber-Attacks

The number of cyber-attacks has been on the rise in recent years. In most cases, organizations fail during a breach because they were not prepared for it. Crisis management teams are often disorganized and lack clear direction, which leads to less than desirable...