Is it an Issue or a Crisis?
In this first episode of the Whiteboard Wednesday video series, Rob Burton discusses the characteristics of an issue vs. a crisis.
Violent situations can happen at a moment’s notice and are typically planned events. Dallas police just experienced an active shooter situation that took five police officers lives during a peaceful demonstration. How do you prepare yourself and your organization for violent attacks? Do you have a process for evaluating your organization’s ability to respond to…
The Crisis Communications Plan as an essential component of the overall Crisis Plan. Many times during crises, employees are the most neglected stakeholder group. Having a comprehensive stakeholder list is important during an incident and crisis. Create yours today and validate it during simulation exercises. In this short video clip from the Crisis Coordinator Webinar…
Article written by Dani Andrews There are different approaches an organization can follow for crisis management. As we mentioned in “Role of the Crisis Coordinator”, for example, the company can designate an individual to prepare a Crisis Management Team. However, success, in the end, relies on the capacity of the leader to go beyond ownership….
When you have an incident that is building rapidly and don’t have a good handle on the situation, it is important to conduct disciplined briefing cycles. If your briefing cycles are disciplined, the management of the crisis will run smoother. The goal is to create order from what could be a chaotic situation. In this…
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Imagine This… You’re halfway through your morning coffee (or tea, if you’re British like me) when your trading platform suddenly goes dark. No alerts. No recovery plan. Key clients are freaking out; one even turns to Twitter to vent. Sound familiar? It’s not fiction—this happened when FIS, a major financial‐services technology vendor, suffered a power…
Interesting. Loss of electricity for 16 hours and a broken water main involving over 500 residential homes can become a crisis easily. We had increased crime and many of us had to arm ourselves to fend off would-be petty thieves because there were hardly any police squad cars in the area the entire time. There was no way to contact fire department. Apparently cellular phones were inoperative at the time. Amateur radio was useless in this area as well. I could go on and on. Fortunately, no conflagrations occurred and I do not know why not but I am glad for it. A little help with a police or fire vehicle using driving down the main cross street could have told us something that was going on. An extra addition to a patrol route would also have been nice. But no. No one really cares. So, if you have no electricity, our local history says you are on your own and good luck.