Is it an Issue or a Crisis?
In this first episode of the Whiteboard Wednesday video series, Rob Burton discusses the characteristics of an issue vs. a crisis.
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Businesses can be impacted by different types of risk. Some risks can be prepared for, and others are more difficult to predict. Some organizations prepare for risks based on their location and the potential impact due to those specific regional and local risks. In Australia, there are some common threats we see elsewhere in the…
In the ever-evolving landscape of cybersecurity, incidents and disruptions are inevitable. Whether it’s a full-scale cyber attack or a simulated breach during a tabletop exercise, the critical response phase doesn’t end when the immediate threat is mitigated. What follows is just as crucial: the after-action reporting and remediation planning process. This phase involves a thorough…
The United States and Canada have a long history of working together to ensure that, should there be a major incident, frameworks exist to enable joint response, across the international boundary. In 2016, total bilateral trade in goods and services exceeded $635 billion USD, a large portion of which occurs cross border via trucking and…
Photo Credit – Sebastien Wiertz via Flickr Rob Burton recently wrote and article titled “3 Steps to an Effective Crisis Management Briefing Cycle“, where he discusses his 3 step approach that will help you achieve a comprehensive briefing cycle process. His three steps are: Planning and Documenting Disciplined Discussion Actions Rob was also featured in the latest…
It’s not news: media headlines tell shocking stories of organizational crises every. single. day. Moreover, while some crises happen suddenly, they are much more likely to smolder, perhaps for years before they erupt. A crisis may not be shock and awe, but can still derail your organization. A crisis threatens or damages sales, profits, or…
Interesting. Loss of electricity for 16 hours and a broken water main involving over 500 residential homes can become a crisis easily. We had increased crime and many of us had to arm ourselves to fend off would-be petty thieves because there were hardly any police squad cars in the area the entire time. There was no way to contact fire department. Apparently cellular phones were inoperative at the time. Amateur radio was useless in this area as well. I could go on and on. Fortunately, no conflagrations occurred and I do not know why not but I am glad for it. A little help with a police or fire vehicle using driving down the main cross street could have told us something that was going on. An extra addition to a patrol route would also have been nice. But no. No one really cares. So, if you have no electricity, our local history says you are on your own and good luck.