Is it an Issue or a Crisis?
In this first episode of the Whiteboard Wednesday video series, Rob Burton discusses the characteristics of an issue vs. a crisis.
An important step in conducting a successful exercise is to ensure that final preparations are made and thoroughly checked before the start of the exercise. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton goes over the first few items on the final preparation check list. Do you have questions regarding exercise final…
For crisis management documentation, should the Master Event Log (MEL) be separate from the Incident Action Plan (IAP), and why? Maintaining clear, organized documentation in crisis management is crucial for effective response and recovery. The Master Event Log and the Incident Action Plan serve distinct, albeit complementary, roles in crisis management. It is often recommended…
Decision-making is the process of selecting a course of action from more than one alternative option, which is challenging to do when making high-stress decisions in crisis situations. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton explains organizations should have a process to help guide their decision making. Do you…
The key asset in crisis management is information. Its effective management is crucial. At some point information should be processed into a form that can be used as a coherent basis for decision-making. This is called Situational Awareness (SA). SA is the concept of developing the ability to observe your environment, orientate to rapid changes,…
Imagine This… You’re halfway through your morning coffee (or tea, if you’re British like me) when your trading platform suddenly goes dark. No alerts. No recovery plan. Key clients are freaking out; one even turns to Twitter to vent. Sound familiar? It’s not fiction—this happened when FIS, a major financial‐services technology vendor, suffered a power…
Guest author: Ayme Zemke, 2020 has delivered a health crisis, an economic crisis and a social justice crisis. This unprecedented combination of crises and the widespread severity is something even the most senior crisis management professionals have never encountered in their careers. And something even the best crisis management preparedness plans could not have…
Interesting. Loss of electricity for 16 hours and a broken water main involving over 500 residential homes can become a crisis easily. We had increased crime and many of us had to arm ourselves to fend off would-be petty thieves because there were hardly any police squad cars in the area the entire time. There was no way to contact fire department. Apparently cellular phones were inoperative at the time. Amateur radio was useless in this area as well. I could go on and on. Fortunately, no conflagrations occurred and I do not know why not but I am glad for it. A little help with a police or fire vehicle using driving down the main cross street could have told us something that was going on. An extra addition to a patrol route would also have been nice. But no. No one really cares. So, if you have no electricity, our local history says you are on your own and good luck.