Article written by Dani Andrews Why Voice Conversations Still Matter in High-Stakes Situations In today’s fast-paced, hyper-connected world, businesses have little room for delay when a crisis strikes. As Rob Burton wrote in our post on the Crucial Role of Crisis Communications During Incidents and Crises, crisis communication teams serve as the organization’s frontline, tasked…
In today’s uncertain and often tumultuous landscape, crisis management has become a critical component for businesses and organizations of all sizes. At the heart of this stands the Crisis Communications Department. This crucial entity orchestrates strategic communication in times of trouble, shaping the narrative and safeguarding the organization’s reputation. This blog post will dive into…
Article written by Dani Andrews Regarding any business crisis, communication is vital to avoid delays in response. However, this can be incredibly challenging for unprepared organizations. A new study found that only 49% of surveyed US companies have a formal crisis communication plan, with almost a quarter not having one or not confident of having one….
In any crisis, the first few minutes are the most important. That is why it is so important to have a process in place for activating your crisis team. This includes sending out emergency notifications and organizing communication among team members. Without an activation process, you risk wasting valuable time trying to get your team…
When a crisis of any kind hits, the goal has always been the same: put it into the past as quickly as possible. You establish your organization as the most authoritative source of credible information about the crisis and you own its narrative by living the mantra “tell it first, fast and honestly.” But COVID-19…
Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication When crisis communications teams work perfectly together, they will achieve great results. When such alignment takes on the form of “groupthink” however, the results will often be far less than optimal, and possibly even disastrous. Groupthink happens when in a group of people…
Guest Author – Natalia Andrew With over 3.96 billion active social media users worldwide, platforms such as Facebook, Instagram, Twitter, and TikTok have become mainstream sources of more than just entertainment. In fact, a social media report by Our World In Data states that Americans between the ages of 18-29 are more likely to get their important…
Communicating with your stakeholders is important at any time. Communicating with them during emergencies is especially important. In episode 75 we interview Tamrin Olden and discuss the importance of communicating with your stakeholders and putting a plan together that ensures you’re ahead of the curve when an incident happens. About Tamrin Tamrin has over 16 years of experience doing public relations for local government and law enforcement…
Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication Over the last few decades, crisis communicators have been handed from academics different empirically validated theories that help them make the best possible choices in a crisis. Situational Crisis Communications Theory (SCCT) and Stealing Thunder are two examples in point. SCCT teaches…
Have you identified what your biggest challengers are when it comes to crisis management preparedness? At PreparedEx, we have thousands of hours of experience analyzing crisis management programs and have created a list of critical gaps that exist throughout almost every sector. One of the key gaps we see is decision-making, there are many…