Business Continuity Management (BCM) Lifecycle Overview
In this second episode of the Whiteboard Wednesday video series, Rob Burton discusses the BCM Lifecycle.
The “hot wash,” another term borrowed from the military, is the “after-action” discussions and evaluations of an organization’s performance immediately following an exercise/war game, training session, or an actual major event. Coming right on the heels of the exercise, people’s thoughts are fresh and insightful and are therefore highly valuable to the organization’s preparedness. In…
Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a crucial opportunity to deliver the messages that…
1. I was a Crisis Coordinator at the age of 18… Veterans gain invaluable skills during their service that can be translated and utilized in the crisis coordinator role. In this short video, Rob Burton discusses his own experience as a young soldier and what he skills he carried over into the private sector. 2….
Imagine This You’re sitting in a downtown office, at mid-afternoon. A client calls with panicked urgency: two of your organization’s branch offices are in neighborhoods where massive protests just escalated into violence. Overnight, roads are blocked, employees can’t commute, supply deliveries are delayed, local authorities request evacuation. You have no clear playbook—so decisions are made…
Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication When crisis communications teams work perfectly together, they will achieve great results. When such alignment takes on the form of “groupthink” however, the results will often be far less than optimal, and possibly even disastrous. Groupthink happens when in a group of people…
Series authors: Mark Hoffman and Milena Maneva Previous article: Return-to-Office: Sample Return-to-Office Protocol This is the final installment of our five-part series on Return-to-Office. Milena and I want to thank you for following our series and offer a special thanks to those of you who joined our webinar. In this final segment, we…
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