Building and Maintaining Crisis Management Skills
In episode 20 of our Whiteboard Wednesday video series, Rob chats again from home about the importance of building and maintaining your crisis management skills in between exercises.
During the course of the exercise, there will be times when an issue surfaces that cannot be resolved because of exercise time constraints. We define an “issue” as something whose resolution is important to the organization’s crisis or business continuity plan, but that cannot be resolved during the time available for the exercise. These issues…
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking through your restaurant’s clam chowder…
In today’s dynamic and unpredictable business landscape, effectively managing crises is paramount for any organization’s success and continuity. Crisis simulation exercises have emerged as invaluable tools for assessing and enhancing an organization’s readiness to respond to various threats and challenges. However, the traditional approach to these exercises often overlooks a crucial element: storytelling. In this…
As the global economy reels from escalating trade tensions—particularly between the United States and key economic powers—businesses are entering a period of increased volatility. Tariff hikes, retaliatory duties, and shifting diplomatic relations are creating a high-stakes chessboard where the next move could significantly impact profits, supply chains, and even long-term market viability. So how can…
Carnival Cruise Line faced a serious threat to its people, passengers, and public image when a ship lost power due to an engine room fire in the Gulf of Mexico. Within a few hours, some of the ship’s 4,000 passengers began sharing stories through social media and cell phones. Friends and family of the…
An Organization is Not “Crisis Ready” Unless it Validates Plans and Teams Through Crisis Simulation Exercises on an Ongoing Basis Do your crisis simulation exercises really engage your team members? Are they impactful in a way that your leadership team wants to invest more time and financial resources into them? Not sure? Then this short…