Building and Maintaining Crisis Management Skills
In episode 20 of our Whiteboard Wednesday video series, Rob chats again from home about the importance of building and maintaining your crisis management skills in between exercises.
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human element takes over. 1. Imagine this You’re facilitating a cyber breach exercise for your global financial firm. Ten minutes in, the CISO begins speaking rapidly—too…
A Crisis Simulation exercise is a great opportunity for a team of professionals to come together and address gaps and issues they may have when it comes to an event. It is a controlled environment for you to understand individual skillsets during a crisis and how the organization can communicate and coordinate during one. As…
“Effective leadership is putting first things first. Effective management is discipline, carrying it out.” ~ Stephen Covey After leaving the military in 2001, it took me several years to adapt to the corporate world. The changes varied from the difference in discipline to the style of leadership. I joined the British Army as…
Article written by Dani Andrews There are different approaches an organization can follow for crisis management. As we mentioned in “Role of the Crisis Coordinator”, for example, the company can designate an individual to prepare a Crisis Management Team. However, success, in the end, relies on the capacity of the leader to go beyond ownership….
They’ve weathered the storms, but could their crises have been avoided altogether? What lessons can crisis communicators draw from the recent VW “dieselgate” crisis and United Airlines’ spate of public relations disasters, most notably its violent removal of a passenger from one of its planes? These are crises where company wrong-doing was evident, yet any…
The COVID-19 pandemic has required organizations to form new routines. Many crisis management team members are working remotely and have now become used to the comfort of their home office, the convenience of Zoom meetings and all sorts of other new procedures driven by defensive measures taken against the pandemic. Our new routines certainly…
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