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Meet ResilPro360 QuickScore™: A Faster Way to Measure Resilience Readiness
Organizations today face a growing range of disruptions, from cyber incidents and supply chain failures to severe weather events, workforce challenges, and reputational crises. Most leaders understand the importance of…
CC Series Short: Crisis Response Strategy
Crisis response strategies are purposeful actions taken to reduce the negative effects of a crisis on an organization and its stakeholders, and are critical resources for limiting negative effects on the organization’s reputation. The dynamic nature of crises make it difficult to plan for specific responses, so it important to…
CC Series Short: The Crisis Communications Plan – Part 3
Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a crucial opportunity…
CC Series Short: The Crisis Communications Plan – Part 2
The communications professional should establish the organization as the most authoritative source of news about the crisis so the organization’s messages are more likely to be included in the coverage. Hiding from the media will always make matters worse. Engaging with the media will enable the organization to disseminate its…
CC Series Short: The Crisis Communications Plan – Part 1
The Crisis Communications Plan as an essential component of the overall Crisis Plan. Many times during crises, employees are the most neglected stakeholder group. Having a comprehensive stakeholder list is important during an incident and crisis. Create yours today and validate it during simulation exercises. In this short video clip…
CC Series Short: Horizon Scanning is a Cross Functional Team Activity
It is important that members of your crisis management team can work together during the Horizon Scanning process. Make this a regular activity (at least a few times a year). Some team members can and will have key information to be shared to help identify issues before they become crises. In this short video…
The Profile of the Crisis Coordinator
The role of the Crisis Coordinator is one that is vital to an organization’s crisis preparedness. This person ensures that the Crisis Management Team is properly trained and exercised, that the Crisis Management Plan is up-to-date and maintained, and that crisis response activities are executed effectively. There are also responsibilities…