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CC Series Short: The Crisis Communications Plan – Part 2
The communications professional should establish the organization as the most authoritative source of news about the crisis so the organization’s messages are more likely to be included in the coverage. Hiding from the media will always make matters worse. Engaging with the media will enable the organization to disseminate its messages about the crisis to…
CC Series Short: Planning Aids for Decision Making
Having the right tools to use during an emergency can be crucial for success. Technology and/or documented plans are essential in being prepared, but it’s important not just have them at your fingertips-you must understand how they work too! In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton discusses the importance…
5 Steps to Improving Your Crisis Management Planning: The Remediation Plan
In any organization, crisis management is key to weathering unexpected storms. But what happens after the storm has passed? Is your organization prepared to quickly and effectively recover? Remediation planning is the critical next step in maintaining a strong crisis management plan. Here are 5 steps to ensure your organization is prepared for post-crisis recovery….
The Crisis Coordinator Role
Roles and responsibilities required to implement all crisis management capabilities should be identified, documented, and communicated well in advance of a crisis. Thoughtful consideration should be given to people, skills, experience, and competence. Included in this process is the consideration for the resources needed for each element of the capability. One specific role is that…
A Crisis Limps Into the ER: First, Do No Harm
When your organization encounters a crisis, say a fire, you’ll of course take immediate steps to put it out. But depending on how big the fire is, it could mean a prolonged crisis, and you’ll want to have some way of measuring its seriousness so you can act accordingly. Just as a doctor doesn’t…
CC Series Short: The Crisis Communications Plan – Part 1
The Crisis Communications Plan as an essential component of the overall Crisis Plan. Many times during crises, employees are the most neglected stakeholder group. Having a comprehensive stakeholder list is important during an incident and crisis. Create yours today and validate it during simulation exercises. In this short video clip from the Crisis Coordinator Webinar…
