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Crisis Communications – An Interview with Melissa Agnes
Being able to prepare for, manage and recover from a crisis, is becoming a necessity for every organizations. As an incident starts to unfold, crisis team members need to act quickly to ensure they are in a position to manage the event in a cohesive manner. The pace and intensity of a crisis can be…
The 3 Year Crisis Management Exercise Program
A Three-Year Crisis Simulation Exercise Program That Validates Preparedness is an Approach Every Organization Should Take Does your organization just “check the box” when it comes to conducting crisis simulation exercises? Do you really understand the true value of conducting effective simulation exercises? Do you take the annual “one off” approach, or are your…
You Need More than a Continuity Plan to Prepare for Crisis
“My company has a business continuity plan. Why do I need a crisis communication plan, too?” Business continuity and crisis management are increasingly on the minds of organizational leaders worldwide. As well they should be. Many senior leaders with a business continuity plan in place believe they are well prepared for a crisis. And…
The Role of the Crisis Leader Versus the Crisis Communicator
A Crisis Leader Needs to Think Strategically and Make Key Decisions for the Overall Management and Response Being able to coordinate multiple functional areas of an organization during a crisis requires detailed preparation. The CMT (Crisis Management Team) should have a leader as well as someone designated as his or her backup. In addition to…
An Interview with Jim Preen
2017 has seen some historic storms in North America and South Asia. There’s been a significant increase in cyber-attacks on major businesses such as Equifax and Uber. In the UK the NHS was affected by the WannaCry attack which caused a massive disruption and embarrassment for the NHS. There were many more crises throughout the…
CC Series Short: Exercise Delivery – Opening Statement and The Issues Board
During the course of the exercise, there will be times when an issue surfaces that cannot be resolved because of exercise time constraints. We define an “issue” as something whose resolution is important to the organization’s crisis or business continuity plan, but that cannot be resolved during the time available for the exercise. These issues…
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