Five Steps to Develop the Crisis Communication Plan

Five Steps to Develop the Crisis Communication Plan

VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price freefall? 100 million credit card records hacked? Or denial and inadequate crisis management plans?...
6 Rules for Social Media Use Before and During a Crisis

6 Rules for Social Media Use Before and During a Crisis

As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a...
Workplace Violence – An Interview with Jay Brennan

Workplace Violence – An Interview with Jay Brennan

Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Google Podcasts | Amazon Music | RSSViolent situations can happen at a moment’s notice and are typically planned events. Dallas police just experienced an active shooter situation that took five police...