An Interview with Jessica Buchanan

An Interview with Jessica Buchanan

Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Amazon Music | RSSOn October 25, 2011, Jessica Buchanan and a colleague were kidnapped at gunpoint by Somali land pirates and held for 93 days, enduring the most harrowing and painful experience of her...
4 Essential Crisis Management Tools

4 Essential Crisis Management Tools

1. The Master Events Log The MEL (Master Events Log) is an essential document that can help the crisis team document the incident as soon as it starts to unfold. The MEL is a document that should be filled out by a scribe who usually is in close coordination with the...
What Is This Thing We Call Resilience?

What Is This Thing We Call Resilience?

What is this thing we call resilience? There are various definitions dependent upon the context in question. We tend to talk about ‘organisational resilience’ or ‘personal resilience’ without necessarily understanding the relationship between the two. In the personal...
Common Crisis Management Gaps

Common Crisis Management Gaps

When you establish your crisis management capability, conduct crisis management exercises, or actually go through crises, what are the most common issues or gaps that are uncovered? Within this article, I define a few of the more common issues that we see when...
An Interview with Jessica Buchanan

Community Resilience – An Interview with Mark Gillan

Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Amazon Music | RSSCommunities are not just made up of homes and apartments. Many communities have businesses that provide jobs and other services to those communities. Major cities have businesses that...