Social Media – A Double-Edged Sword

Social Media – A Double-Edged Sword

by | Jul 25, 2017

How will your organization handle social media during a crisis? David Kalson of PreparedEx recently presented, “The Internet, Social Media, and Crisis Communications”, at the International Crisis Management Conference in Boston this past April. During his...
Crisis Communications – An Interview with Erik Bernstein

Crisis Communications – An Interview with Erik Bernstein

by | Dec 13, 2016

Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Google Podcasts | Amazon Music | RSSCommunicating during crises is important, especially in today’s world of fast-paced social media and mobile communications. Knowing what to say, and how to say it, is...
Does Your Business Have A Cyberbully?

Does Your Business Have A Cyberbully?

by | Oct 18, 2016

Cybersecurity in general is always a hot topic in terms of Crisis Management. However, cyber bullying in the corporate space isn’t always addressed.  Erik & Jonathan Bernstein of Bernstein Crisis Management wrote a great blog on the subject.  In their...
6 Rules for Social Media Use Before and During a Crisis

6 Rules for Social Media Use Before and During a Crisis

by | Aug 1, 2016

As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a...