There are many skills and personal traits that leaders should have in everyday business. During a crisis, a leader needs to have a range of specific traits that are crucial to the management of the incident. Here are three of those traits based on my personal experience from both the military and corporate environments: 1…
In those first few moments of a fast-paced incident, it is essential that the Crisis Management Team (CMT) comes together quickly in an organized and disciplined manner. It is in these early stages of the incident when discipline is incredibly important. If discipline is lacking in the early stages of an incident, the management of…
Ensuring the simulation exercise is a success requires detailed planning. The Exercise Coordinator has a number of responsibilities that are described in this short video. The exercise team has a number of specific responsibilities when preparing, delivering and evaluating the exercise. This short video describes those responsibilities. Related: eLearning – Introduction to Crisis…
1. The Master Events Log The MEL (Master Events Log) is an essential document that can help the crisis team document the incident as soon as it starts to unfold. The MEL is a document that should be filled out by a scribe who usually is in close coordination with the crisis leader. The document…
Leaders need to understand the importance of creating a culture that is cyber-security aware. Corporations need to address their current cyber-defense technology deficiencies to ensure they remain one step ahead of the aggressors. Incident response teams and communications personnel need to work together to ensure they are prepared for their moment in the “data breach”…
What is this thing we call resilience? There are various definitions dependent upon the context in question. We tend to talk about ‘organisational resilience’ or ‘personal resilience’ without necessarily understanding the relationship between the two. In the personal context, resilience is generally understood to be how we react to challenging life circumstances, how we recover,…
When you establish your crisis management capability, conduct crisis management exercises, or actually go through crises, what are the most common issues or gaps that are uncovered? Within this article, I define a few of the more common issues that we see when conducting simulation exercises within the corporate space as well as reviewing reports…
In this episode, we interview Dan Gortze who is security expert and keynote speaker. We discuss the following: Cyber-security challenges Cyber threat actors Insider threats and the Common cyber-security gaps base on real events The importance of incident management simulation exercises Including critical vendors in cyber-attack preparedness planning Dan Gortze on LinkedIn
Cybersecurity in general is always a hot topic in terms of Crisis Management. However, cyber bullying in the corporate space isn’t always addressed. Erik & Jonathan Bernstein of Bernstein Crisis Management wrote a great blog on the subject. In their article, “Cyberbullying – a Crisis Management Issue“, they discuss what cyber bullying looks like when a…
Communities are not just made up of homes and apartments. Many communities have businesses that provide jobs and other services to those communities. Major cities have businesses that are heavily integrated into their communities and so do some smaller cities and even towns. It’s imperative that businesses understand their communities and it is equally important…