Crisis Communications – An Interview with Mike Lawrence

Aug 9, 2016 | Crisis Communications, Crisis Management, Podcast

Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Amazon Music | RSSBeing able to communicate during a crisis is essential for any organization. Understanding what to say and how to say it should be part of the crisis preparedness planning process. All...

6 Rules for Social Media Use Before and During a Crisis

Aug 1, 2016 | Crisis Communications, Crisis Management

As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a...

State of the Art: Communication Coordination during High Risk Events

Oct 13, 2015 | Crisis Communications

Check out this great article from John Rainford, the Director of The Warning Project.  The Warning Project is launching a new series of articles aiming to try and capture, analyze and debate the best the evolving field of emergency risk communication has to offer....

Pros and Cons of Social Media Before, During and After a Crisis

Sep 1, 2015 | Crisis Communications

When a crisis, such as a natural disaster, affects the public, social media will always come into play.   While social media is an increasingly vital aspect of crisis communications, it usually does not exist on its own. Social media supplements and enhances...

3 Important Takeaways from Emory University Hospital’s Ebola Controversy

Sep 5, 2014 | Crisis Communications

Emory University Hospital had a tough crowd to deal with when they announced that they’d be receiving and caring for two American missionary doctors who had contracted the Ebola virus in West Africa.   However, the way they chose to handle the issue and...