In today’s uncertain and often tumultuous landscape, crisis management has become a critical component for businesses and organizations of all sizes. At the heart of this stands the Crisis Communications Department. This crucial entity orchestrates strategic communication in times of trouble, shaping the narrative and safeguarding the organization’s reputation. This blog post will dive into…
In today’s ever-changing business landscape, companies are expected to operate smoothly, no matter the circumstances. One element essential for this seamless operation is a well-prepared crisis and emergency plan. Unfortunately, many businesses lean on generic scenarios, which may not adequately address their unique challenges and potential risks. In this article, we’ll delve into the advantages…
How your team manages issues throughout the lifecycle of an incident or crisis can prevent the situation from becoming worse. There will be challenges (issues) that raise their ugly heads during the event that need to be dealt with. Having a good IAP (Incident Action Plan) process will support the management of these issues. In…
Crisis response strategies are purposeful actions taken to reduce the negative effects of a crisis on an organization and its stakeholders, and are critical resources for limiting negative effects on the organization’s reputation. The dynamic nature of crises make it difficult to plan for specific responses, so it important to be flexible. In this short…
Another important role of a Crisis Coordinator is to organize the CMT (Crisis Management Team) to respond to a crisis. The “Respond” part of the CC role is just one of the four phases. This important phase includes team logistics as well as assembly, documentations and plans briefings. In this short video clip from the Crisis Coordinator Webinar Series, Rob…
Guest Author – Natalia Andrew With over 3.96 billion active social media users worldwide, platforms such as Facebook, Instagram, Twitter, and TikTok have become mainstream sources of more than just entertainment. In fact, a social media report by Our World In Data states that Americans between the ages of 18-29 are more likely to get their important…
After a crisis and our management of it has run its course, it pays to review all the details of what occurred and evaluate how we responded. We need to determine what could have been done to help us prevent such a crisis from happening in the first place, and take the necessary steps…
Sandy Hook, Boston, Las Vegas, Parkland and Pittsburgh. Those locations now have secondary meanings; mass casualty events. Each having their own community impact and recovery process. Response plans are created during the calm and quiet of a work day. A variety of exercises are conducted to test those plans and modify them accordingly to…
How to create and sell an awkward crisis exercise scenario It’s often the case that the most severe crises that cause lasting harm to a company’s brand and valuation are internally generated. These crises are the result of wrong-doing, sometimes even outright criminal behavior, by members of the C-suite, all the way up to…
Recently I was running a hurricane drill for a client in the Caribbean and they were inspecting their campus to see what debris needed to be removed. Each year, as part of the drill, we look for things that could ‘float or fly’ during a hurricane and make plans for proper storage or disposal. This…