Being able to communicate during a crisis is essential for any organization. Understanding what to say and how to say it should be part of the crisis preparedness planning process. All stakeholders need to be addressed and your spokespersons should know what to say when the media request an interview. Have you ever considered being…
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking through your restaurant’s clam chowder…
In episode 13 of the PreparedEx podcast, we discuss exercise criteria and provide some examples of exercise criteria and how PreparedEx evaluate using a tool known as Fulcrum. Benchmarking one facility or one area of the business against others essential provides better data and overall understand of where the organization is with respect to readiness….