Six Truths of Every Crisis

Feb 22, 2017 | Crisis Communications, Crisis Management

At some point, nearly every organization will experience a crisis. For many, unfortunately, their crisis planning strategy is denial: “that will never happen to our company.” Except that it probably will. Sooner than you think. When all hell breaks loose, consider...

Crisis Preparedness: Lessons from a Kidnapping

Feb 21, 2017 | Security

On October 25, 2011, a young American humanitarian aid worker, Jessica Buchanan, was in Somalia teaching children how to avoid landmines when she and her colleague were kidnapped for ransom by Somali bandits. They were held in the desert at gunpoint for 93 days before...

Why Disciplined Crisis Management Briefing Cycles are Essential

Jan 26, 2017 | Crisis Communications, Crisis Management, Emergency Management

In those first few moments of a fast-paced incident, it is essential that the Crisis Management Team (CMT) comes together quickly in an organized and disciplined manner. It is in these early stages of the incident when discipline is incredibly important. If discipline...

5 Principles of Situational Awareness While Traveling

Jan 18, 2017 | Security

So, what is situational awareness? There are many definitions all of which explain what situational awareness is in a similar way. The term we use is as follows: Situational Awareness is “closely monitoring what is going on around you in a complex and dynamic...

4 Essential Crisis Management Tools

Dec 21, 2016 | Crisis Management, Emergency Management, Exercises, Security

1. The Master Events Log The MEL (Master Events Log) is an essential document that can help the crisis team document the incident as soon as it starts to unfold. The MEL is a document that should be filled out by a scribe who usually is in close coordination with the...