6 Rules for Social Media Use Before and During a Crisis

6 Rules for Social Media Use Before and During a Crisis

by | Aug 1, 2016

As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a...