Feb 15, 2022 | Crisis Management
During an incident it is imperative that the CMT (Crisis Management Team) has good overall Situational Awareness throughout the whole event. This will allow leaders to better understand the situation enabling them to make well informed and accurate decisions. In this...
Feb 10, 2022 | Crisis Management
To ensure that your team is ready to respond in a crisis, you need an activation process. Some teams use emergency notifications like text or e-mail; others have systems like OnSolve’s advanced critical communication tool to activate members. No matter what...
Feb 8, 2022 | Crisis Management
Crisis response strategies are purposeful actions taken to reduce the negative effects of a crisis on an organization and its stakeholders, and are critical resources for limiting negative effects on the organization’s reputation. The dynamic nature of crises...
Feb 3, 2022 | Crisis Management
Rule # 1 of Crisis Communications: Show Empathy — Be Human. They don’t care how much you know until they know how much you care. Going in front of the media during a crisis is a double-edged sword. On the one hand it affords the organization’s spokesperson a...
Feb 1, 2022 | Crisis Management
The communications professional should establish the organization as the most authoritative source of news about the crisis so the organization’s messages are more likely to be included in the coverage. Hiding from the media will always make matters worse. Engaging...
