Guest Authors: Andreas Bryant, Business Continuity & Resilience Specialist, BMO Global Asset Management (EMEA) Ashley Goosman, Business Continuity & Crisis Management Manager, Liberty Mutual Insurance In this two-part series, Andreas and Ashley will provide their perspective on the how operational resilience and business continuity may intersect soon. In part one, we provided our thoughts on…
When a crisis of any kind hits, the goal has always been the same: put it into the past as quickly as possible. You establish your organization as the most authoritative source of credible information about the crisis and you own its narrative by living the mantra “tell it first, fast and honestly.” But COVID-19…
Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication Over the last few decades, crisis communicators have been handed from academics different empirically validated theories that help them make the best possible choices in a crisis. Situational Crisis Communications Theory (SCCT) and Stealing Thunder are two examples in point. SCCT teaches…
“Effective leadership is putting first things first. Effective management is discipline, carrying it out.” ~ Stephen Covey After leaving the military in 2001, it took me several years to adapt to the corporate world. The changes varied from the difference in discipline to the style of leadership. I joined the British Army as…
We specialize in chaos. In fact, we create chaos by developing simulated crisis exercises that test and validate crisis teams at all levels of an organization. In this blog I’m going to discuss three crisis scenarios that we have found to be of serious concern to organizations in various sectors. There are three kinds…
When is the last time your organization ran a crisis simulation exercise? While the reasons are many, some that serve as a foundation for a strategic-based approach to tabletop exercise programs include: Provides an Opportunity to Review and Analyze Risk In every business environment where there’s risk, continual assessment of known risks as well…
In this first episode of the Whiteboard Wednesday video series, Rob Burton discusses the characteristics of an issue vs. a crisis.
One of my favorite George Carlin quotes is, “I never worry that ALL hell will break loose. My concerns is that a PART of hell will break loose. It’ll be much harder to detect.” I have always loved that quote because it’s true in the lives of crisis management professionals. Many times, we write…
VW’s now infamous dieselgate crisis is far from over, and additional punishments and damages still await in the wings. But after months of PR efforts to regain the trust of customers, regulators and governments, more bad news for the company was revealed in late January. VW had also been sponsoring laboratory tests that forced lab…
If it is your responsibility to control, facilitate or join a team of Crisis Management professionals, you are likely to hit some sizable hurdles should this team not have a strong foundation already in place. When dealing with a large organization with employees from all backgrounds, you will quickly understand, that few people will be…