We design, deliver, and evaluate numerous crisis simulation exercises for executive teams each year, rigorously testing leadership strategies under high-pressure scenarios. Drawing from insights gained across this year’s exercises, including 12 executive-level sessions, we’ve uncovered invaluable lessons on how top leaders navigate uncertainty, make critical decisions, and guide their organizations through crises. 1. Top Leaders…
The decision to undertake layoffs is never an easy one. It can create profound ripple effects, both within your organization and in the lives of the affected employees. As a leader, your responsibility is to minimize these adverse effects as much as possible and handle the process with utmost integrity and professionalism. This article explores…
Optimizing an organization’s crisis preparedness requires going beyond the often disjointed, conventional scope of emergency management practices. Optimal preparedness requires embracing a more holistic, or “full-scale,” approach to crisis simulation exercises. In contrast to smaller “table-top” exercises or drills, a full-scale exercise is the closest thing to a real event. They incorporate all operational and…
Every business faces some type of crisis at one point or another. It could be a natural disaster, a data breach, an accident with injuries – these are all examples of events that can cause significant damage to your company’s reputation and bottom line. When these incidents happen, you need to have a plan in…
Series authors: Milena Maneva and Mark Hoffman This is the fourth article in a five-part series on returning to the office. Previous article: Return-to-Office: Preparing your Environment Communicating to all key stakeholders is important, despite the limited information we have on the virus and the potential cure timeline, it is important to keep everyone…
Guest contributor: eTravelSafety Do we understand how to avoid the risk of our devices being compromised? For most of us, our mobile phones are an extension of ourselves. Our daily routine, interests, personality and vital information are all stored on devices that we take with us on-the-go to assist or manage our lives. This…
In the May 4th New Yorker, Malcolm Gladwell wrote an article called, “The Engineer’s Lament: Two ways of thinking about automotive safety.” To the engineer, Gladwell writes, a car’s safety lies on a continuum of extremes ranging from totally unsafe to completely safe. In contrast, the public’s view, and, usually, the view of non-technically trained public…
Carnival Cruise Line faced a serious threat to its people, passengers, and public image when a ship lost power due to an engine room fire in the Gulf of Mexico. Within a few hours, some of the ship’s 4,000 passengers began sharing stories through social media and cell phones. Friends and family of the…