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Is Your Crisis Team Now in “Familiarity Breeds Complacency” Mode?
The COVID-19 pandemic has required organizations to form new routines. Many crisis management team members are working remotely and have now become used to the comfort of their home office, the convenience of Zoom meetings and all sorts of other new procedures driven by defensive measures taken against the pandemic. Our new routines certainly have…
Crisis Management Weaknesses – “An Umbrella in a Manhole”
Recently I was running a hurricane drill for a client in the Caribbean and they were inspecting their campus to see what debris needed to be removed. Each year, as part of the drill, we look for things that could ‘float or fly’ during a hurricane and make plans for proper storage or disposal. This…
Your Guide to Using Storytelling for Crisis Preparedness
In today’s dynamic and unpredictable business landscape, effectively managing crises is paramount for any organization’s success and continuity. Crisis simulation exercises have emerged as invaluable tools for assessing and enhancing an organization’s readiness to respond to various threats and challenges. However, the traditional approach to these exercises often overlooks a crucial element: storytelling. In this…
You Need More than a Continuity Plan to Prepare for Crisis
“My company has a business continuity plan. Why do I need a crisis communication plan, too?” Business continuity and crisis management are increasingly on the minds of organizational leaders worldwide. As well they should be. Many senior leaders with a business continuity plan in place believe they are well prepared for a crisis. And…
Every Crisis Team Should Have These Six Tools
Crisis Management Teams Should Always Have a Toolkit That Supports Them During the Crisis. One of the questions that I get asked most often is “what are some of the most common mistakes you see as you visit various clients?” Other than companies not being committed to exercising (another article, another time) my biggest concern…
Looking Back to Move Forward: What 2025 Reinforced About Crisis Preparedness
As the year draws to a close, it is natural for organizations to reflect on what they accomplished, what they endured, and what still feels unresolved. For many leadership teams, this year was not defined by a single, headline-grabbing crisis, but by a steady accumulation of pressure, often from multiple directions at once. Throughout 2025,…
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