In Episode 80 we interviewed Paul Barker of Vigilance Consulting who answered our questions regarding Operational Resilience. Paul covered the core components of Operational Resiliencethe challenges implementing such programs as well as his own experience with supporting a local school in their transformation towards a more resilient operation during COVID-19. We also started the conversation by discussing the personal and business challenges that Paul has experienced during the pandemic.  

What is Operational Resilience?  

Operational resilience is the ability to deliver operations, including critical operations and core business lines, through a disruption from any hazard. It is the outcome of effective operational risk management combined with sufficient financial and operational resources to prepare, adapt, withstand, and recover from disruptions.  

Reference: The Board of Governors of the Federal Reserve System, the Office of the Comptroller of the Currency, and the Federal Deposit Insurance Corporation (the agencies) are issuing an interagency paper on Sound Practices to Strengthen Operational Resilience (sound practices). 

About Paul 


Paul is a certified Operational Resilience Risk and Crisis Management Director with more than 20 years of leadership experience across Capital Markets, Investment Banking, Asset Management, Private Equity and Treasury sectors.  

Paul works with organisations to enhance their operational resilience capabilities, specializing in establishing robust, risk-based frameworks in highly regulated, fast-paced organisations. Areas covered include crisis response, continuity planning, risk and threat management, internal controls and cyber & information security. 

Contact Details: 

Vigilance Consulting Ltd
07552 394 158
[email protected]