During the course of the exercise, there will be times when an issue surfaces that cannot be resolved because of exercise time constraints. We define an “issue” as something whose resolution is important to the organization’s crisis or business continuity plan, but that cannot be resolved during the time available for the exercise. These issues are placed on an “Issues Board” and are identified as gaps that need to be fully addressed and resolved at a later time (i.e., post-exercise). The issues are also included in the AAR.
In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton discusses the importance of the opening remarks to set the tone for the exercise, as well as capturing issues on the issues board.
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