Series authors: Mark Hoffman and Milena Maneva Previous article: Return-to-Office: Sample Return-to-Office Protocol This is the final installment of our five-part series on Return-to-Office. Milena and I want to thank you for following our series and offer a special thanks to those of you who joined our webinar. In this final segment,…
So many business continuity issues must be considered over the next few weeks and months – – ranging from business survival, protecting employee health, protecting existing customer relations while gaining new ones, protecting supply chains, liquidity and so on. Near Horizon — A Covid-19 Recovery Exercise is designed to help your senior managers and crisis…
Series authors: Milena Maneva and Mark Hoffman This is the fourth article in a five-part series on returning to the office. Previous article: Return-to-Office: Preparing your Environment Communicating to all key stakeholders is important, despite the limited information we have on the virus and the potential cure timeline, it is important to keep everyone…
Series authors: Mark Hoffman and Milena Maneva This is the third article in a five-part series on returning to the office. Previous article: Return-to-Office: Protecting Your People It is time to think about office space There is an interesting debate taking place currently on my LinkedIn feed between people that I respect immensely. …
Series authors: Milena Maneva and Mark Hoffman This is the second article in a five part series on returning to the office. Previous article: Welcome to the “Return-to-Office” Five-part Series People, people, people! It is all about the people. An essential resilience and recovery strategy should include protecting your core asset – your…
Series authors: Mark Hoffman and Milena Maneva “Does anybody know what DAY it is?” is becoming a common question, with everyday looking and feeling the same. Back in the 1970s, the band Chicago had a hit song called “Does Anybody Know What Time It Is?” – similar questions are being asked everyday…
Enhancing an organization’s effectiveness to respond through the use of monitoring and a corrective action process – by troubleshooting operations. By assessing the level of functioning, and using corrective actions during the response effort, an organization can improve outcomes and increase the level of nimbleness within the team structure – adapting based on what is…
Guest contributor: Jo Detavernier, SCMP, APR – Principal with Detavernier Strategic Communication Post-mortems are very popular management tools among communicators, including crisis communications professionals, and for good reason: They are crucial to the continuing improvement of processes and tools, as we explained in this article. Many crisis communications manuals will actually contain a template for…
In this, our 66th episode, Rob Burton discusses the difference between the Crisis Leader and the Crisis Communicator. In this short podcast, Rob describes the difference and provides a list of the different responsivities of each role.
Warning: The following reveals a deep and personal secret of the author. Proceed at your own risk. There is a commercial airing right now where a girl says “when I had acne, I made up all kinds of excuses to stay in.” The commercial cuts to her saying things like “I heard that restaurant…