Latest News and Articles
AI Can’t Read the Room: Why Human Facilitators Are Still the Most Powerful Tool in Crisis Preparedness
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human…
Takata: How to turn a manageable product recall into a disaster
The Takata airbag crisis is a case study of how mishandled communications can transform a serious, but still manageable, product recall into what may very well become an ultimate catastrophe for the company. No one can say at this point if Takata will ever fully recover after damaging its…
INTERVIEW: Expert, Marisa Randazzo, Ph.D., talks Education Risk Management
Q: What are the most rewarding elements of working within the education risk management space? A: Threat assessment is considered to be the current best practice for handling threatening situations and preventing targeted violence at colleges and universities, in K-12 schools, in workplaces, and in the military. When we conduct…
Six Guidelines for Ethical Crisis Communications
Acting and communicating ethically should be a daily priority for any organization. However, during a crisis, the stakes grow higher, and the ethical challenges of communicating both accurately and strategically can be very complicated. For example: How should researchers who must provide information on a deadly virus, such as Ebola,…
3 Important Takeaways from Emory University Hospital’s Ebola Controversy
Emory University Hospital had a tough crowd to deal with when they announced that they’d be receiving and caring for two American missionary doctors who had contracted the Ebola virus in West Africa. However, the way they chose to handle the issue and communicate with the general public was…
War-gaming – Part 1: The History
The term, “war-game” is simply a translation of the German term, “kriegspiel.” Because many are simply uncomfortable with the term “war-game,” feeling perhaps that war is too serious for “games,” you will often see every term but war-game used to describe war-games. These include Map Maneuver, Chart Maneuver, Field Maneuver,…
Pandemic Business Continuity Planning – Session Two
During our first discussion on the need for a Pandemic Business Continuity Plan we emphasized that planning for a pandemic is different than planning for other contingencies. The primary challenge you will encounter during a pandemic is not how to deal with the loss of infrastructure and communications,…