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Navigating Turbulent Waters: Crisis Management & Business Continuity After a Major Flood
When floodwaters rise, so do the stakes for businesses. For corporate crisis managers, a major flood is more than a natural disaster—it’s a real-time stress test of operational resilience and…
Communicating Risk to a Distrustful Public – What works; What doesn’t
In the May 4th New Yorker, Malcolm Gladwell wrote an article called, “The Engineer’s Lament: Two ways of thinking about automotive safety.” To the engineer, Gladwell writes, a car’s safety lies on a continuum of extremes ranging from totally unsafe to completely safe. In contrast, the public’s view, and, usually, the…
12 Tasks to Organize your Tabletop Exercise
As part of the preparation to conduct a tabletop exercise there are several important administrative and technical items that are easy to forget. Forgetting one or more of these items may lead to a less than desirable outcome during the exercise. Here’s that list: Identify the training location(s) Finalize the…
The Kidnapped CEO
Kidnap, Ransom, and Extortion Scenario Planning The CEO lands in Rome for an executive leadership conference and never arrives at his hotel. Calls to his mobile phone go straight into voice mail. His scheduled driver and security detail in Rome have also gone missing. The clock is ticking….. What do you…
Crisis Exercise – The After Action Report
An After Action Report (AAR) is used to provide feedback on the exercise. It summarizes exercise events and analyzes performance of the tasks identified as important during the planning process. It also evaluates achievement of the selected exercise objectives and demonstration of the overall capabilities being validated and documents gaps…
Assess and Identify Risk With “TRiM” – Trauma Risk Management
It’s a routine day in your busy city office. Nothing unusual until something utterly catastrophic and unexpected ruins your day, maybe your life. Terrorist attack, industrial accident, natural disaster, lone shooter, unprovoked serious assault, the possibilities are endless. Well, we all know how we would respond to the physical…
Takata: How to turn a manageable product recall into a disaster
The Takata airbag crisis is a case study of how mishandled communications can transform a serious, but still manageable, product recall into what may very well become an ultimate catastrophe for the company. No one can say at this point if Takata will ever fully recover after damaging its…