Latest News and Articles
AI Can’t Read the Room: Why Human Facilitators Are Still the Most Powerful Tool in Crisis Preparedness
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human…
6 Rules for Social Media Use Before and During a Crisis
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking…
Preparing for a Violent Intruder
Does your organization have a workplace violence policy? Are there procedures to follow? Has your organization conducted an active shooter or other violent intruder drills or exercises? Are your staff and other key stakeholders prepared for such an attack? How would your staff respond and how would you manage the…
4 Ways To Build Personal Resilience
Personal resilience is essentially our ability to overcome the challenges that life throws at us, to bounce back and critically, to maintain a positive outlook in the face of adversity. We all have some innate resilience but this can be developed; we can train ourselves to deal with unexpected…
Being The Grey Man
The great game of people watching. Always a fun pastime (especially when it’s part of your job). Next time you’re in a public place such as an airport, try this game: “Guess the Nationality”. Apart from obvious facial features and tribal dress, people from certain countries inadvertently (or purposefully) advertise…
5 Security Tips for Travelers
Security isn’t always on the top of your mind when we travel, but it should be. Be alert when you step off the plane Traveling long distances can cause tiredness, and tiredness and lead to making mistakes that could impact your journey. When you arrive into the country by…
Public Information Officers: Are You Ready for Hurricane Season?
Guest Blogger: Deb Hileman, CMP, President and CEO, Institute for Crisis Management The 2016 Atlantic hurricane season forecast calls for the number of named storms and hurricanes to be near historical averages, with a total of 12 named storms, five hurricanes and two major hurricanes are expected this season. Pacific…