Latest News and Articles
When War Breaks Out: What Businesses Should Be Doing to Prepare and Protect Their Operations
War is often perceived as a geopolitical issue affecting governments, militaries, and national security agencies. But in today’s interconnected global economy, armed conflict rarely remains confined to the battlefield. Even when the…
Five Steps to Develop the Crisis Communication Plan
VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price freefall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt…
Rio 2016 – Sifting the actual threats from the white noise
As we start this years Olympics and millions of people converge on Rio, the publicity machine is starting its usual move into overdrive-both negative and positive. Already the media doom mongers are running stories (and have been for some time) that it will be a disaster and that Brazil isn’t…
6 Rules for Social Media Use Before and During a Crisis
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking…
Preparing for a Violent Intruder
Does your organization have a workplace violence policy? Are there procedures to follow? Has your organization conducted an active shooter or other violent intruder drills or exercises? Are your staff and other key stakeholders prepared for such an attack? How would your staff respond and how would you manage the…
4 Ways To Build Personal Resilience
Personal resilience is essentially our ability to overcome the challenges that life throws at us, to bounce back and critically, to maintain a positive outlook in the face of adversity. We all have some innate resilience but this can be developed; we can train ourselves to deal with unexpected…
Being The Grey Man
The great game of people watching. Always a fun pastime (especially when it’s part of your job). Next time you’re in a public place such as an airport, try this game: “Guess the Nationality”. Apart from obvious facial features and tribal dress, people from certain countries inadvertently (or purposefully) advertise…