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6 Steps to Creating a Capable Crisis Management Team

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Some major corporations have formal crisis management teams with very experienced employees that have been exposed to various corporate crises throughout their careers. However, a significant number of organizations don’t have any crisis management capability at all. Or, if they have a capability in place, they have a less-than-effective program…
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Five Steps to Develop the Crisis Communication Plan

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VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price freefall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt…
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6 Rules for Social Media Use Before and During a Crisis

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As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking…
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