Feb 8, 2018 | Crisis Communications, Crisis Management
VW’s now infamous dieselgate crisis is far from over, and additional punishments and damages still await in the wings. But after months of PR efforts to regain the trust of customers, regulators and governments, more bad news for the company was revealed in late...
Jan 23, 2018 | Crisis Communications, Crisis Management
Cautionary Tales from Morgan Stanley and the U.S. Olympic Committee From big corporations to non-profits, from government entities like the U.S. Congress to schools and universities, all types of organizations are firing high-profile men for sexual misconduct. Whether...
Aug 21, 2017 | Crisis Communications, Crisis Management
They’ve weathered the storms, but could their crises have been avoided altogether? What lessons can crisis communicators draw from the recent VW “dieselgate” crisis and United Airlines’ spate of public relations disasters, most notably its violent removal of a...
Jun 6, 2017 | Crisis Communications, Crisis Management, Emergency Management, Security
As painful as it is to replay in our minds the recent terror bombing in Manchester, crisis planners are obligated to study it. Two lessons jump out: Lesson 1: Outside perimeters, by definition, are not secure Without having to pass through any sort of security...
