Exercise Process
In this 14th episode of the Whiteboard Wednesday video series, Rob discusses the 5-steps of the Exercise Process.
The “hot wash,” another term borrowed from the military, is the “after-action” discussions and evaluations of an organization’s performance immediately following an exercise/war game, training session, or an actual major event. Coming right on the heels of the exercise, people’s thoughts are fresh and insightful and are therefore highly valuable to the organization’s preparedness. In…
The key asset in crisis management is information. Its effective management is crucial. At some point information should be processed into a form that can be used as a coherent basis for decision-making. This is called Situational Awareness (SA). SA is the concept of developing the ability to observe your environment, orientate to rapid changes,…
Imagine This… You’re halfway through your morning coffee (or tea, if you’re British like me) when your trading platform suddenly goes dark. No alerts. No recovery plan. Key clients are freaking out; one even turns to Twitter to vent. Sound familiar? It’s not fiction—this happened when FIS, a major financial‐services technology vendor, suffered a power…
The communications professional should establish the organization as the most authoritative source of news about the crisis so the organization’s messages are more likely to be included in the coverage. Hiding from the media will always make matters worse. Engaging with the media will enable the organization to disseminate its messages about the crisis to…
The Crisis Coordinator is responsible for the Master Events Log (MEL). The MEL is a document that lists facts as they occur, facilitates efficient on-boarding as resources are engaged, and should be initiated as soon as possible when a crisis arises. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton discusses the importance…
We specialize in chaos. In fact, we create chaos by developing simulated crisis exercises that test and validate crisis teams at all levels of an organization. In this blog I’m going to discuss three crisis scenarios that we have found to be of serious concern to organizations in various sectors. There are three kinds…
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