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From Podcasts to Blogs to Videos – We’re all about sharing experiences and lessons in Crisis Management.
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We appreciate all of you. Please don’t stop providing us with feedback!
A drone operator supporting infrastructure inspections overseas wakes up to find their systems locked. A message flashes across the screen—data exfiltrated, operations halted. The next day, a protest formed outside their regional office. Demonstrators accuse the company of enabling surveillance and military operations for a foreign adversary—activities they claim have been linked to violations of fundamental human rights, from…
As a tool, tabletop exercises, when run effectively and correctly, can be extremely impactful not just to the team, but for the organization. However, as a facilitator of these events, you only have one short window to attain interest and commitment for future sessions. This is a vital step in your journey to building a…
As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a diner’s video of a cockroach backstroking through your restaurant’s clam chowder…
In this 6th installment of the Whiteboard Wednesday video series, Rob asks the question “Are You Ready?” in regards to organizational preparedness.
The decision to undertake layoffs is never an easy one. It can create profound ripple effects, both within your organization and in the lives of the affected employees. As a leader, your responsibility is to minimize these adverse effects as much as possible and handle the process with utmost integrity and professionalism. This article explores…
Warning: The following reveals a deep and personal secret of the author. Proceed at your own risk. There is a commercial airing right now where a girl says “when I had acne, I made up all kinds of excuses to stay in.” The commercial cuts to her saying things like “I heard that restaurant is…
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