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CC Series Short: The Crisis Communications Plan – Part 2
The communications professional should establish the organization as the most authoritative source of news about the crisis so the organization’s messages are more likely to be included in the coverage. Hiding from the media will always make matters worse. Engaging with the media will enable the organization to disseminate its messages about the crisis to…
VIDEO: Catching Up With Rob Burton – California Earthquakes and PreparedEx
Catching up with Rob Burton – California earthquakes, new PreparedEx content and more!
Crisis Management Lessons from the Boston Marathon Bombings: A Decade Later
This month marks the 10-year anniversary of the tragic Boston Marathon bombings, which occurred on April 15, 2013. Two pressure cooker bombs exploded near the finish line, killing three people and injuring over 260 others. The bombings were a shocking act of terror that tested the resilience of Boston and the nation as a whole….
What should media engagement look like in the first 60 minutes of a crisis?
Guest contributor: Jo Detavernier, SCMP, APR – VP and Partner with Swyft. When a crisis hits, the spokesperson or (in a larger organization), the Crisis Communications Team, sees itself under immense pressure to respond quickly to demands for information from media. The first hour of a crisis is often called the Golden Hour because you…
Building and Maintaining Crisis Management Skills
In episode 20 of our Whiteboard Wednesday video series, Rob chats again from home about the importance of building and maintaining your crisis management skills in between exercises.
CC Series Short: Crisis Team Activation
To ensure that your team is ready to respond in a crisis, you need an activation process. Some teams use emergency notifications like text or e-mail; others have systems like OnSolve’s advanced critical communication tool to activate members. No matter what process and technology you use, it is imperative that the team be activated in…
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